Billing status
Top up your credit balance and use it for campaign generation. Your balance updates after payment confirmation.
Credit packages and top-ups
The credit calculator shows EUR packages: 100 credits for €10, 400 for €35 and 1,500 for €120. Custom amounts range from €1 to €1,500 at 10 credits per €1, without a package bonus. Secure checkout is in GBP: £1 adds 10 credits to your account, without package bonuses. The amount, currency and credit total are shown before you continue. Each successfully generated creative uses five credits.
Wallet and history
A signed-in account sees its actual available balance and credit history. New invited workspaces and newly verified email accounts each receive one grant of 25 credits, equivalent to five creatives at five credits each. Opening the signup again in the same signed-in session or recovering the existing account does not grant another welcome bonus. Checking campaigns, editing and exporting briefs do not deduct credits. Generation reserves the campaign's cost at the start, captures five credits for each completed creative and releases the unused reservation if a creative fails or a campaign is interrupted. A repeated submission with the same request key recovers the original campaign without starting or charging a duplicate. Image generation is available subject to availability limits. Existing campaigns and their protected images remain available to their account.
Payment confirmation
Card details are entered on Merchantum’s secure payment page. Credits are added only after the payment is confirmed by the provider. Returning to the site or refreshing the page does not add a duplicate top-up. Contact support with your payment reference if you need help.