Before the next idea.
Product references, credits, payments and account access — explained.
What should I bring?
Start with your product facts and photo. You can add style references or analyze a public page, then review the extracted facts before generating. Use only material you have permission to process.
How much does a campaign cost?
A completed image costs five credits. The generation summary shows the total for the requested outputs before you confirm. Campaign checks are free. Failed outputs do not spend their reserved credits.
Can I pay in euros?
Yes. New top-ups use EUR. Select a displayed credit package, including its shown bonus, or choose a custom amount. Custom top-ups add ten credits per euro without a package bonus.
When are purchased credits added?
After Merchantum confirms the payment to our server. Returning from the payment page alone does not add credits. Keep the payment reference and contact support if an attempt remains pending.
Does a reference replace my product?
A product reference establishes the product. Style references guide composition and mood. Check product accuracy and all advertising claims in the finished image before using it.
Can I reuse the results?
Saved campaigns and completed images stay in your account for review and download. Creating another image is a new paid operation; opening an existing download is not.
How do I recover access?
Use the password-reset option with the verified email linked to your account. If you cannot access that mailbox or the message is missing, contact support without sending your password or one-time codes.
How can I ask for a refund or help?
Open Support and include your account email, payment or campaign reference and a clear description. A workspace credit adjustment is different from a refund to your card. See Billing for the payment process; applicable statutory rights are unaffected.